|
As one of a group of vice presidents, Liz's role will be to contribute towards raising the profile of the Institute and promoting its work. The vice presidents act as ‘critical friends' of the Institute to advance its strategic intent and are a key resource as sounding boards for its initiatives. They are also encouraged to get actively involved with the organisation's affairs.
The Institute is the independent professional body for customer service, which leads the sector in performance and professionalism. The not-for-profit membership body has more than 350 organisational members from the private, public and third sectors along with some 7,000 individual members.
Duncan Baker, director of strategic marketing and communications for the Institute, commented: "We are really pleased that Liz Jackson has joined us as vice president and are keen to start making full use of her wealth of expertise. We pride ourselves on being able to help our customers improve their business performance and competitive advantage, and look forward to working with Liz to continue the positive work we do."
Liz added: "I am honoured that the Institute of Customer Service has offered me this role. Customer service is hugely important to me, having worked in telemarketing all my adult life, so it is great to now be working with such a well-respected organisation. I'm looking forward to getting stuck in to the various challenges the role will offer."
<< Go Back |
