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Once I have outlined those, I can just tweak them slightly, add the fact that I am blind and, hey presto, we have said article. But when I started thinking seriously about it, I realised that there are, in fact, more differences than similarities. And some things are actually easier without being able to see.
As the CEO of a B2B telemarketing agency with 130 staff and a turnover of around £2.5 million I do, inevitably, face the same challenges as most SME heads - how to: increase and sustain business growth; improve customer retention; find the best talent and keep it; inspire creativity and facilitate leadership development; keep better control of costs; and transfer knowledge around the company. It's no surprise that all of these challenges, and more, have befallen me at some stage or another since I set up the company.
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